Our terms and conditionsour terms...
General terms and conditions1. Scope
The following T&Cs apply to all orders placed via our online shop.2. Contractual partner, formation of contract
The purchase contract is concluded with Alpinsport Basis GmbH.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view the text of the contract in our customer login area.4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
You are entitled to collect your order from Alpinsport Basis GmbH, Bahnhofstraße 4 , 82467 Garmisch-Partenkirchen, Deutschland during the following hours of business: 10:00 - 18:00.
The following payment methods are basically available in our online shop:
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
Cash on delivery
You will directly pay the purchase price with the deliverer. No additional costs will apply.
With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.
Direct debiting via BillPay
Upon successful adress and credit check during the ordering process, by placing your order you issue the online provider, BillPay, a Direct Debit Mandate and we assing our claim to BillPay. BillPay will separately provide you information abut the date on which your account will be debited (pre-notification). By submitting the Direct Debit Mandate, BillPay requires its bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. Your account is debited prior to shipment of the goods. For the processing of the payment via BillPay, the GTCs and privacy statement of BillPay apply – in addition to our GTCs. Further information and the full GTCs of BillPay can be found here: https://www.billpay.de/agb/.
PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
SOFORT Online Bank Transfer
After placement of the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.
After placement of the order, you will be forwarded to the website of your bank. In order to pay the invoice amount via Giropay, you must have an online banking account with PIN/TAN process for participating in Giropay, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction is automatically carried out and your account is debited.
Purchasing on account via BillPay
In order to pay the invoiced amount via the online provider, BillPay, you do not need to be registered there. Upon successful verification of your address and credit check within the scope of the order process and placement of the order, we assign our claim to BillPay. In this case, you can only make payment to BillPay with discharging effect. For payment processing via BillPay, the GTCs and privacy statement of BillPay apply – in addition to our GTCs. Further information and the full GTCs of BillPay can be found here: https://www.billpay.de/agb/.
Cash payment on collection
You pay the invoice amount in cash on collection.
The goods shall remain our property until full payment is made.7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.8. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
Customer service: Sie erreichen unseren Kundendienst für Fragen, Reklamationen und Beanstandungen werktags von 10:00 Uhr bis 18:30 Uhr unter der Telefonnummer 08821 7305880 sowie per E-Mail unter email@example.com. Liability
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
- for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.
10. Online dispute resolution
The European Commission provides a platform for online dispute resolutios (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform for resolving their disputes.
In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we are obliged to participate in dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburgerstraße 8, 77694 Kehl am Rhein, Germany, www.verbraucher-schlichter.de. We will participate in a dispute settlement procedure before this authority.